every shirt is printed after it is ordered. there is no stock on a shelf. printing takes 2 to 5 business days, and delivery inside the US takes another 3 to 5, so most orders arrive within 5 to 10 business days of the order date.
shipping inside the US is included in the price. orders ship from the print partner's US facility with a tracked service. a tracking link is emailed when the package leaves the facility.
canada: shipping is a flat $4.00 per order, chosen in the cart before checkout. delivery takes 8 to 15 business days. any import duties, taxes, or brokerage fees charged on arrival are the recipient's responsibility and are not collected at checkout.
other countries are not served yet. email if you are elsewhere and want a shirt.
misprints, defects, and shipping damage. email within 30 days of delivery with a photo of the problem and the order number. a replacement is printed and shipped at no cost, or the order is refunded in full.
wrong size or change of mind. because each shirt is made for the order, size exchanges and change-of-mind returns are not offered. check the size chart on the product page before ordering. the chart is the manufacturer's specification for the blank.
lost packages. if tracking shows no movement for 10 business days, or the carrier marks the package delivered and it has not arrived after 3 days, email and a replacement is sent.
address errors. the address entered at checkout is printed on the label as given. a package returned for an invalid address can be reshipped for the cost of shipping. a package lost because of an incorrect address cannot be replaced for free.
refunds go back to the original payment method and take 5 to 10 business days to appear.
order questions: zack@zacks-lab.com. include the order number from the receipt email. replies within 2 business days.